What is the live call board?

A three-column real-time view of every active call: IVR (callers navigating voice menus), Auction (routing engine selecting a buyer), and Bridged (calls connected to a buyer). Calls move between columns automatically as their state changes.

Do I need to refresh to see new calls?

No. Server-Sent Events push every state change to the browser the moment it happens. A green pulsing dot indicates the SSE connection is healthy; a red dot signals a dropped connection so you know when the stream needs attention.

Can I see visitor context alongside a live call?

Yes. Each call card shows pre-call session attributes (zip, intent, etc.) as context pills, pulled from the landing page via the DNI session API. Operators see visitor data in real time without switching tools.

What call states are visible on the board?

The full progression: Initiated → IVR → Auction → Bridged → Completed/Failed. Each transition is visible as the call moves between columns, and the card is automatically removed when the call ends.

Real-Time Monitoring

See every call. Live. As it happens.

What is Real-Time Monitoring?

Real-time monitoring is a live view of every call moving through a pay-per-call platform. The board shows each call's current state — navigating the IVR, being auctioned to buyers, or bridged to an agent — with live timers and caller context, updated over a server-sent event stream so operators see exactly what is happening without refreshing a dashboard.

Key Capabilities

Three-column live call board: IVR (calls interacting with voice menus), Auction (calls being routed to a buyer), and Bridged (calls connected to a buyer) — calls move between columns automatically
Each call card displays caller phone number and name (if available), dialed number, live timer counting from call start or bridge time, assigned buyer name, and pre-call session attributes (e.g., zip, intent) captured from the landing page — visible as context pills so operators see visitor data in real time
Server-Sent Events (SSE) auto-refresh: call state changes push to the browser instantly without polling, with a green pulsing dot for active connections and a red dot for dropped connections
Status indicators: green pulsing dot for active calls, automatic card removal when calls end, no manual refresh required
Call state progression: Initiated → IVR → Auction → Bridged → Completed/Failed, with each transition visible in real time on the board

Key Benefit

Know exactly what is happening across all your campaigns at any moment — see calls flow through IVR, auction, and bridging in real time with zero delay.

Real-World Use Case

Monitoring a New Campaign Launch

A network operator monitors a new campaign launch. They see 3 calls in the IVR column (callers pressing keys), 1 in the Auction column (routing engine selecting a buyer), and 5 in the Bridged column (calls connected). A call moves from IVR to Auction — the live timer resets — then to Bridged as the buyer answers. The operator confirms the campaign is healthy without checking a single log file.

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What is Real-Time Monitoring?

Key Capabilities

Three-column live call board: IVR (calls interacting with voice menus), Auction (calls being routed to a buyer), and Bridged (calls connected to a buyer) — calls move between columns automatically

Each call card displays caller phone number and name (if available), dialed number, live timer counting from call start or bridge time, assigned buyer name, and pre-call session attributes (e.g., zip, intent) captured from the landing page — visible as context pills so operators see visitor data in real time

Server-Sent Events (SSE) auto-refresh: call state changes push to the browser instantly without polling, with a green pulsing dot for active connections and a red dot for dropped connections

Status indicators: green pulsing dot for active calls, automatic card removal when calls end, no manual refresh required

Call state progression: Initiated → IVR → Auction → Bridged → Completed/Failed, with each transition visible in real time on the board

Real-World Use Case