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Convert Phone Inquiries Into Paying Customers. Managing Inbound Phone Calls To Your Business Has Never Been So Easy.
Local And Toll-Free Numbers
Using this feature you can define how many calls your business can handle concurrently. You can also define what action needs taken if more calls arrive than the defined concurrency number. It can keep the other calls in the queue while agents are busy talking or it can capture the details & take consent from callers to return the call as soon as the agents are available.
Call Routing
Never miss a call. Our Advanced Call Routing feature helps you set up flexible call flow based on business rules, enabling you to route the incoming calls to the right agent at the right time. Call routing can be set up based on phone keypress, caller location, zip code or time of call. It can also be used to distribute calls to multiple agents in round robin fashion or based on given weightage. This helps you compare & track agent performance.
Multi Level IVR
Build IVR(Interactive Voice Response System) for your phone systems with ease. With multi-level IVR, you can qualify & direct the calls to the right department or agent. Offer custom greetings to your callers based on caller action, caller location or time of the day. Insert greetings by typing few lines of text or uploading a voice file.
Simul Dial/Press To Talk
Incoming calls can be made to trigger multiple calls, simultaneously dialing multiple agents. The first agent to answer gets connected and rest of the calls are automatically dropped. It can also be modeled such that call gets connected only after the agent confirms availability by pressing a designated key.
Sequential Dialing
Agents can be dialed sequentially one after another. If the first agent doesn’t pick up the call within a predefined timeout duration then it automatically dials the next agent. It keeps attempting agent after agent until the time someone finally answers.
Call Whisper
This feature provides additional information about the call or the caller to agents even before the call gets connected. The additional information could be about the marketing campaign that generated the call or the purpose for which the caller is calling. Knowing information in advance will help agents take better approach in handling the calls.
Convert Phone Inquiries Into Paying Customers. Managing Inbound Phone Calls To Your Business Has Never Been So Easy.
Reach us out
partner@callmatrix.io
888-801-6858
