We Do The Heavy Lifting Of Call Management. You Focus On Your Business.
Convert Phone Inquiries Into Paying Customers. Managing Inbound Phone Calls To Your Business Has Never Been So Easy.
Concurrent Call Handling
Using this feature you can define how many calls your business can handle concurrently. You can also define what action needs taken if more calls arrive than the defined concurrency number. It can keep the other calls in the queue while agents are busy talking or it can capture the details & take consent from callers to return the call as soon as the agents are available.
Call Recording
It allows you to record calls that can be used for quality check or as a feedback for training your agents to better handle customer calls.
Off Hour Call Handling
This feature enables the system to capture caller details for all calls arriving outside business hours. On click of a button, agents will be able to automatically connect callers who had left their details one after another.
Voice Transcription
Voice transcription feature allows you to view the conversations in textual manner, helping you to quickly scan through the conversations rather than listening to the entire length of the conversation. This also helps you quickly identify the important words in the conversation that can be used to strategize your search based marketing campaigns.
Live Dashboard
Live dashboard provides live insights into incoming calls in easy to understand graphs and other visual elements. This helps you take appropriate action
Auto Classification
Automatically classifies incoming calls into one of the predefined criteria so that users can understand outcome of the call without having to deep dive into it. It also applies a visual indicator to the call transaction that makes it easy for the user to distinguish calls that met the predefined criteria.
Call Attribution
Connect every inbound call to the underlying media channel that drives it. Our Call Intelligent Platform allows you to track the keywords, campaigns and ad copies that drives your most valuable calls, helping you identify the most profitable sources for you to focus on in order to improve ROI on your marketing spend.
API Integration
Our platform provides APIs using which you can integrate call intelligence data with other industry leading marketing products to derive deeper insights into your marketing spend and drive better results.
Call Analytics
Derive actionable insights from your raw call data thru various multi-dimensional views indicating performance of campaigns based on geographic location, time of the day, day of the week or call origin. You can measure phone call conversions from different media channels and optimize your campaigns towards your goal achievement. You can also use this data for effective media planning.
Convert Phone Inquiries Into Paying Customers. Managing Inbound Phone Calls To Your Business Has Never Been So Easy.
Reach us out
partner@callmatrix.io
888-801-6858
