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Weighted Distribution

A call routing strategy that distributes calls across multiple buyers at fixed percentages, such as 60% to Buyer A and 40% to Buyer B. Unlike auction routing (highest bidder wins), weighted distribution maintains consistent volume ratios.

What is Weighted Distribution?

Weighted distribution is a load-balancing routing strategy. Instead of letting buyers compete (auction), you assign fixed weight percentages and the platform distributes calls proportionally.

Example: You have two buyers — Buyer A (preferred, reliable) and Buyer B (new, being tested). You want to send 80% of calls to A and 20% to B. The platform divides incoming calls: the first 4 calls go to A, the 5th to B, repeat. Over time, A receives ~80% and B receives ~20%.

Weighted distribution is useful for:

**Testing new buyers**: Route 20% traffic to a new buyer while maintaining 80% to your proven buyer. Monitor conversion, answer rate, quality. If the new buyer performs well, increase their weight.

**Load balancing across buyers of equal value**: If two buyers have identical pricing and quality, weight them 50/50 for even distribution.

**Compliance**: Some franchises require equal or fair treatment of all franchisees. Weight them equally to avoid conflicts.

**Gradual migration**: Moving from one buyer to another? Weight them 90/10, then 80/20, then 70/30, etc., monitoring quality at each step.

Weighted distribution is deterministic: the same sequence of calls produces the same weighted pattern every time. This is different from random weighted distribution, which would probabilistically assign each call.

Weighted distribution is simpler to understand than auction routing but sacrifices dynamic optimization. Auction routing adapts in real time based on buyer bid and availability; weighted is static. For known, reliable buyers with consistent pricing, weighted is often preferred.

Related Glossary Terms

Call Routing

The automated process of directing inbound phone calls to the most appropriate recipient based on pre-configured rules, strategies, and real-time conditions. Routing decisions evaluate caller geography, IVR responses, buyer capacity, and pricing to ensure every call reaches the best possible destination.

Auction Routing

A call routing strategy where all buyers simultaneously bid on each incoming call in real time, and the highest bidder is routed the call. Auction routing maximizes revenue by matching each call to the buyer who values it most.

Round-Robin Routing

A call routing strategy that rotates calls evenly across all eligible buyers in sequence. The first call goes to Buyer A, the second to Buyer B, the third to Buyer C, then back to Buyer A. Each buyer receives equal volume.

Waterfall Routing

A call routing strategy that tries buyers in fixed priority order. Buyer A is the first choice; if unavailable or no-answer, the call falls through to Buyer B; then Buyer C, and so on. Waterfall ensures calls always attempt the highest-priority buyer first.

Ping Post

A real-time auction mechanism where a buyer is 'pinged' (sent anonymous call details) before accepting the call, and they 'post' a competitive bid amount. The highest bidder gets routed the call, and only they are charged.

Related Features

Smart Call Routing

Four strategies, conditional rules, buyer caps, business hours — every call lands in the right hands.

Buyer Management

Daily/monthly caps, business hours, pricing, and ping-post configuration per buyer.

Campaign Management

DID assignment, routing plans, IVR linking — set up a complete call flow in minutes.

Real-Time Monitoring

Three-column live call board with SSE auto-refresh. Watch calls flow through IVR, auction, and bridging.

Frequently Asked Questions

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Glossary Term

Term

Weighted Distribution

Category

Pay-Per-Call

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CallMatrix is a pay-per-call routing and monetization platform built for performance marketers, lead gen agencies, and call networks in the United States. The platform qualifies callers through IVR, routes them to the highest-paying buyer via real-time ping-post auctions, and uploads conversions back to Google Ads so every dollar of ad spend is traceable to revenue. Headquartered in the US, CallMatrix serves verticals including insurance, legal services, home services, healthcare, financial services, and education.

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