What is AI Call Intelligence?

Two linked capabilities: automatic speech-to-text transcription of every call, and LLM-powered disposition extraction that classifies each call (qualified lead, voicemail, wrong number, booked appointment, etc.) based on the transcript. Both replace manual call review.

What dispositions does the AI classify calls into?

Actionable outcomes: qualified lead, not interested, voicemail, wrong number, existing customer, booked appointment, and similar labels. Disposition badges appear in the call log and Journey Tracker so you can filter by outcome without opening recordings.

How long after a call ends is the transcript available?

Transcription and disposition run asynchronously after the call — they do not affect call latency or page load. Transcripts are typically available within 1–5 minutes of call completion.

Can I turn transcription or disposition off to control cost?

Yes. Independent admin toggles control each, and each can be enabled per campaign or globally. Disposition depends on transcription, so turning off transcription automatically disables disposition.

Does the transcript show who said what?

Yes. Transcripts include speaker diarization so the caller and buyer sides are clearly attributed. The Call Detail page has an expandable transcript viewer with keyword search on top of the diarized output.

AI-Powered Call Intelligence

Every call transcribed. Every outcome classified. Automatically.

Coming 2026

What is AI-Powered Call Intelligence?

AI-powered call intelligence uses automatic speech recognition and large language models to transform every call recording into searchable, categorized data. Each call is transcribed with speaker diarization and classified into a disposition (qualified lead, voicemail, booked appointment, etc.) automatically — so QA teams stop spot-checking recordings and start filtering calls by outcome at scale.

Key Capabilities

Automatic call transcription using best-in-class speech-to-text — transcripts stored alongside the recording on each call record, available for search, review, and audit
AI-powered call disposition extraction: an LLM classifies each call into actionable dispositions (qualified lead, not interested, voicemail, wrong number, existing customer, booked appointment, etc.) based on the transcript — no more manual tagging
Transcript viewer in the Call Detail page with expandable section, keyword search, and speaker diarization (who said what)
Disposition badges in the call log table and Journey Tracker so you can filter calls by outcome without listening to recordings
Independent admin toggles for transcription and disposition — each has an associated cost and can be turned on/off per campaign or globally. Disposition auto-disables when transcription is off
Background processing — transcription and disposition run asynchronously after the call ends. Zero impact on page load or call latency. Transcript typically available within 1-5 minutes of call completion

Key Benefit

Stop listening to recordings to find your best leads. Every call is instantly searchable, categorized, and ready for reporting — so operators spend less time on manual QA and more time on optimization.

Real-World Use Case

Automated Call Quality at Scale

An insurance lead gen network receives 500 calls/day. Without AI, the quality assurance team listens to 20% of them to spot-check buyer disposition. With AI disposition extraction, every call is auto-classified in 2 minutes. The ops manager filters the call log to "disposition: voicemail" to see which buyers are sending callers to voicemail, then filters to "disposition: qualified lead" to see conversion trends by campaign — all without playing a single audio file.

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What is AI-Powered Call Intelligence?

Key Capabilities

Automatic call transcription using best-in-class speech-to-text — transcripts stored alongside the recording on each call record, available for search, review, and audit

AI-powered call disposition extraction: an LLM classifies each call into actionable dispositions (qualified lead, not interested, voicemail, wrong number, existing customer, booked appointment, etc.) based on the transcript — no more manual tagging

Transcript viewer in the Call Detail page with expandable section, keyword search, and speaker diarization (who said what)

Disposition badges in the call log table and Journey Tracker so you can filter calls by outcome without listening to recordings

Independent admin toggles for transcription and disposition — each has an associated cost and can be turned on/off per campaign or globally. Disposition auto-disables when transcription is off

Background processing — transcription and disposition run asynchronously after the call ends. Zero impact on page load or call latency. Transcript typically available within 1-5 minutes of call completion

Real-World Use Case